FAQ's

Q. Where are you located?

A. Bongo's Basement is an online retailer based in the Illawarra, NSW Australia.


Q. Do you sell to customers outside of Australia?
A. No. Although we will ship to an address in Australia for international customers.


Q. Do you have a shop that I can visit and view your items?
A. No. Bongo's Basement is an online retailer only and we don't have a shopfront of showroom to view items.


Q. I can't log into my account or I have lost my password what can I do?
A. You can request a new password by goin to "My Account " link at the top right of the page then click "Sign In". Simply click the link "forgot your password" and then enter your email address associated with the website and the password will be reset and emailed to you.


Q. I can't find any Australian cars on your site; do you sell them?
A. Unfortunately as an online retailer we are not able to source models of Australian vehicles due to distributors requiring shops or showrooms for wholesale purchases.


Q. Can I pickup my order from your warehouse?
A. No. Sorry but we don't have a facility for pickups; all orders are posted via Australia Post. Please refer to our "Shipping" Page page for further information.


Q. How will my order be shipped?
A. All orders are shipped by Australia Post via "Receipted Delivery". This service is the same as "Registered Post" but for commercial customers. Please refer to our "Shipping" Page for further information.


Q. What is the cost for shipping one or multiple items?
A. Bongo's Basement uses a flat rate charge for postage. Just add the items to the sh Please refer to our "Shipping" Page for further information.


Q. What payment method do you have available?
A. Bongo's Basement accepts PayPal, Direct Deposits, Money Orders and Credit Cards. (Credit Card payments are processed through our PayPal merchant service.) Please refer to our "Payment & Privacy" page for further information.


Q. I can't find an item I'm looking for can you get it?
A. Unfortunately we don't do special orders. Bongo's stocks most items that are current and try and stay up to date but we can't stock everything.


Q. Do your models come with a Certificate of Authenticity or COA?
A. Virtually all our models do not come with a COA. While some manufacturers do include or promote COA's they are merely a marketing initiative. Possibly 10-20years ago COA may have been a useful method of ensuring an honest transaction but with a colour printer in nearly every home or workplace and with today's scanning technology they are meaningless.
To ensure you are getting what you are paying for, please read the description carefully and check the photos it's the best way. Also please be assured we source nearly all our stock from the US from Wholesalers and Distributors with decades of experience in the industry. (Other items are sources from reputable local suppliers.)


Q. Can I email you or call you with my order and Credit Card details to place an order?
A. Unfortunately no; all orders need to be processed through our automated checkout or "Shopping Basket" system.

Q. Are your items new and do they come in a box?
A. Yes. All items are new and sold in the original manufacturer's packaging.


Q. Why are your prices cheaper on this site compared to your "eBay Store"?
A. We increase our prices for items sold through our eBay Store to cover the fees charged by eBay.


Q. What is the difference between buying an item from your online store or buying the same item on eBay?
A. Price! By purchasing from our website you will save on the cost of item/s and save on the cost of shipping. We will take the same care and give the same speedy service if buy from our either our website or our eBay Store.


Q.Can you discount your eBay Store price to the same price as your website as I prefer to buy from eBay?
A. No. Please see above.


Q. How long will it take for my order to arrive?
A. Please refer to our "Shipping Page" for estimated delivery times, options and charges.