All orders are shipped via Australia Post according to Australia Post's delivery practices and conditions, including no after hours or weekend deliveries.
All orders are shipped using Receipted Delivery (or Registered) Parcel Post or Express Parcel Post and without exception need to be signed for and cannot be left unattended. If no one is present at the delivery address the order will be transferred to your local Post Office for your collection.
Without exception, goods will not be shipped without payment in full.
Once payment is received all orders are processed and shipped within 24-48 hours. (Excluding weekends and public holidays)
All items purchased from Bongo's Basement are shipped; there is no pickup facility available.
There are three shipping charges
$9.90 total Flat Rate for all orders to Australian Capital Cities and most regional areas.
$17.90 total Starting Rate then calculated by the kg for all other areas. (or as I call it Surcharge Region)
Q. What does "Flat Rate" mean?
A.If you are in the Flat Rate Zone you just pay one cost for shipping your order if you buy one item or a dozen. Or, if you live in Brisbane and order one model then postage is $9.90 total. If buy ten models and still live in Brisbane then postage is still only $9.90 total.
Q. What are the Surcharge Regions?
A. Here are the affected Post Codes:
New South Wales - 2880
Far North Queensland - 4806-4899 & 9960-9999
South Australia - 5200-5749
Northern Territory - 0800-0999
Country & Far Nth WA - 6215-6699 &6700-6799
The table below indicates "expected" delivery times according to Australia Post's Parcel Post delivery service. This is a good guide for determining the times to receive your order but please note;
We try and process all orders by the next business day. So stated delivery times "start" the day after payment is received or... your payment clears Monday, we ship it out Tuesday and you get it by Thursday in Melbourne (2 Business Days).
REGION EXPECTED DELIVERY TIME
Sydney (Greater Metro) Next Business Day
NSW Country Areas & ACT 2 Business Days
Brisbane & Melbourne (Metro) 2 Business Days
QLD & VIC Country Areas 3 Business Days
Adelaide (Metro) 3 Business Days
SA Country Areas, TAS & NT* 4 Business Days
Perth (Metro) 4 Business Days
Far North QLD* 4 Business Days
WA Country Areas* 5 Business Days
Far North & Remote WA* 6 Business Days
* Surcharge Applies
We no longer have Express Post as a postage option as the cost of postage and providing this service is now too high.
We only sell and ship to customers within Australia.